Frequently Asked Questions
What is a credit?
One credit equals one processed bookmark or audio segment. Transcription and summarization of a typical 5-10 minute audio segment uses 1 credit. Your monthly allocation resets at the start of each billing period.
Can I cancel anytime?
Yes! You can cancel your subscription at any time. You'll retain access to paid features until the end of your current billing period. No partial refunds for unused time.
What payment methods do you accept?
We accept all major credit cards, debit cards, and digital payment methods through our secure payment processors (Stripe and Paddle). All transactions are encrypted and secure.
Do you offer refunds?
Yes, we offer refunds within 14 days of initial subscription purchase for first-time subscribers. See our
Refund Policy for complete details.
Is my data secure?
Absolutely. All your content is encrypted during transmission and storage. We use industry-standard security practices and never share your data with third parties except as required to provide our services. See our
Privacy Policy.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time. Upgrades take effect immediately. Downgrades take effect at the start of your next billing period.