Refund Policy

Last Updated: November 29, 2025

1. Subscription Refunds

We offer refunds on subscription payments under the following conditions:

Refund requests must be made within 14 days of the initial subscription purchase
Refunds are available for first-time subscribers only
The Service must not have been extensively used (usage limits apply)

2. Cancellation Policy

You can cancel your subscription at any time:

Cancellations take effect at the end of the current billing period
You will retain access to paid features until the end of the billing period
No partial refunds are provided for unused time in the billing period

3. Non-Refundable Items

The following are non-refundable:

Subscription renewals after the first billing period
Subscriptions that have been used beyond reasonable trial usage
Voucher redemptions
Promotional or discounted subscriptions

4. How to Request a Refund

To request a refund, please contact us at: support@sonzai.com with the following information:

Your account email address
Subscription purchase date
Reason for refund request

We will review your request and respond within 5 business days.

5. Refund Processing Time

Approved refunds will be processed within 5-10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or payment provider to process the refund.

6. Technical Issues

If you experience technical issues that prevent you from using the Service, please contact our support team before requesting a refund. We will make every effort to resolve technical problems.

7. Service Interruptions

In the event of extended service interruptions beyond our control, we may offer prorated refunds or service credits at our discretion.

8. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page.

9. Contact Information

For questions about this Refund Policy or to request a refund, please contact us at: support@sonzai.com