Privacy Policy

Last Updated: November 29, 2025

1. Information We Collect

We collect information that you provide directly to us, including:

• Account information (email address, name)
• Audio files and recordings you upload
• Transcriptions and summaries generated from your content
• Payment information (processed securely by our payment processors)
• Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your audio content and generate transcriptions and summaries
• Process payments and manage subscriptions
• Send you technical notices, updates, and support messages
• Monitor and analyze trends, usage, and activities

3. Data Storage and Processing

Your content is stored securely using industry-standard encryption. We use third-party services for audio processing (transcription and summarization), which may process your content according to their own privacy policies.

4. Third-Party Services

We use the following third-party services:

• Paddle.com Market Limited - Payment processing and Merchant of Record. Paddle collects and processes payment information, billing details, and transaction data according to their Privacy Policy at https://www.paddle.com/legal/privacy
• Deepgram for audio transcription
• Google Gemini for AI summarization
• DigitalOcean for hosting and storage

When you make a purchase, your payment information is collected and processed directly by Paddle. We do not store or have access to your complete payment card details.

5. Data Retention

We retain your personal information and content for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Export your data in a standard format
• Opt out of marketing communications

8. Children's Privacy

The Service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: privacy@sonzai.com